EXHIBIT A 

Terms and Conditions

 1. Services to be Provided. VCA agrees to perform the long-term care eligibility assessment for the Client ("Services"). 

2. Work Product. For the avoidance of doubt, the results of the modeling associated with any Services will be provided to and owned by Client; however, the underlying tools, methodologies, datasets, and modeling systems will remain proprietary, confidential, and the property of VCA. 

3. Qualifications and Licensing; Standard of Care: VCA represents that it is duly licensed (as applicable) and has the qualifications, experience, and ability to properly perform the Services. VCA will perform the Services in accordance with (i) the standards of care, diligence, skill, and judgment that would reasonably and ordinarily be expected from qualified professionals performing services of a similar nature, (ii) generally recognized and sound professional commercial practices, (iii) all applicable laws and regulations, including (without limitation) licensing laws and regulations, and (iv) in cooperation with the Client. 

4. Indemnification. Client shall indemnify, defend, and hold harmless VCA, along with VCA's affiliates and their respective contractors, officers, directors, employees, and agents, against all damages, claims, liabilities, losses, and other expenses, including without limitation attorneys' fees and related costs, whether or not a lawsuit or other proceeding is filed, in any way arising out of (1) Client’s, breach hereof, negligence, or willful misconduct; (2) Client's, violation of any applicable law, ordinance, rule, or regulation; (3) any allegation that the Goods or Services infringe any third-party right of any kind, including without limitation, any intellectual property right; (4) Client’s breach of any warranty provided to VCA hereunder; or (5) any provision of inaccurate, erroneous, or incomplete information by or on behalf of Client hereunder. 

5. Other Matters. Except as specifically set forth herein, this Agreement shall not confer upon VCA any power or authority to speak for or act on behalf of Client, and VCA agrees that it will not, without written authorization from Client, enter or make any commitment or incur obligations of any kind in the name of or purporting to be on behalf of or binding upon Client. Nothing herein contained shall be construed to limit or qualify Client's sole and exclusive power and authority to make all determinations regarding commitments to governmental authorities or private parties or the submission of tenders for the negotiation of or the making of contracts for the performance of work by Client. It is expressly understood that VCA's Services hereunder are exclusively in the capacity of an independent contractor and that no agency is expressed or implied. VCA shall not be entitled to Worker's Compensation or similar benefits, other insurance protection, or any fringe benefits that would be provided by Client if VCA was an employee of Client. On the contrary, VCA shall make its own arrangements for payment of hospital and medical costs in connection with any injury or illness and other insurance coverage for the Services to be performed. This Agreement shall be binding upon the Parties hereto, their successors and assigns. The Client may assign this Agreement to an affiliate without the consent of the other Party. In the event of an assignment, the Client shall provide advance written notice to VCA. VCA may provide services in conjunction with other entities, including entities with which VCA has an interest. In some cases, VCA may refer you to or accept a referral from a party with which VCA has a prior existing relationship. This Agreement shall be governed by and construed and enforced in accordance with the Laws of the State of Texas, without regard to its conflicts of law rules. Each of the parties hereto agrees that any action or proceeding brought to enforce the rights or obligations of any party hereto under this Agreement may be commenced and maintained in any court of competent jurisdiction located in the State of Texas, and that any state court or federal court sitting in the State of Texas shall have exclusive jurisdiction over any such action, suit or proceeding brought by either of the parties hereto. Each of the parties hereto further agrees that process may be served upon it by certified mail, return receipt requested and consents to the exercise of jurisdiction over it and its properties with respect to any action, suit or proceeding arising out of or in connection with this Agreement or the transactions contemplated hereby or the enforcement of any rights under this Agreement. 

EACH PARTY ACKNOWLEDGES AND AGREES THAT ANY CONTROVERSY THAT MAY ARISE UNDER THIS AGREEMENT IS LIKELY TO INVOLVE COMPLICATED AND DIFFICULT ISSUES AND, THEREFORE, EACH PARTY HEREBY IRREVOCABLY AND UNCONDITIONALLY WAIVES ANY RIGHT SUCH PARTY MAY HAVE TO A TRIAL BY JURY IN RESPECT OF ANY PROCEEDING DIRECTLY OR INDIRECTLY ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE TRANSACTIONS CONTEMPLATED BY THIS AGREEMENT. 

Some long-term care communities may receive compensation for referring clients to VCA. Confidentiality. In the course of its performance under this Agreement, each Party may acquire certain confidential information from the other in regard to the nature of the services performed. All such confidential information shall not be disclosed or revealed by VCA or Client, as applicable, to any other person or entity, nor shall any such information be utilized in any way in the performance of any work for any other person or entity, without prior written approval from the other Party or by order of a government agency with jurisdiction. This Section shall survive the termination of this Agreement. In the event of a conflict between this Section and any confidentiality agreement between the Parties, such confidentiality agreement shall govern. 

Liability. VCA is acting in a consulting capacity, and any opinions, advice, or analysis presented, or activities undertaken by VCA are based on its professional judgment and do not constitute a guarantee. 

IN NO EVENT SHALL EITHER PARTY'S AGGREGATE LIABILITY TO THE OTHER PARTY ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EXCEED THE TOTAL OF THE AMOUNTS PAID TO VCA PURSUANT TO THIS AGREEMENT. NEITHER PARTY (OR ITS AFFILIATES, DIRECTORS, OFFICERS, AGENTS OR EMPLOYEES), UNDER ANY CIRCUMSTANCES, WILL BE LIABLE TO THE OTHER PARTY (OR ITS AFFILIATES, OWNERS, DIRECTORS, MANAGERS, OFFICERS, AGENTS OR EMPLOYEES) FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES, OR LOST OR IMPUTED PROFITS AND/OR SALES, OR FOR DAMAGES BASED UPON ANY TYPE OF MULTIPLE ARISING OUT OF THIS AGREEMENT OR ITS TERMINATION OR EXPIRATION, WHETHER LIABILITY IS ASSERTED IN CONTRACT OR TORT AND IRRESPECTIVE OF WHETHER ANY PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH LOSS OR DAMAGE. EACH PARTY HEREBY WAIVES ANY CLAIM THAT THESE EXCLUSIONS DEPRIVE IT OF ANY ADEQUATE REMEDY.

 6. VCA provides general information and content for educational and informational purposes only. The materials and information presented are not intended to be and should not be construed as legal advice. We are not a law firm and do not provide legal services or legal representation. 

7. Entire Agreement. This Agreement contains every obligation and understanding between the Parties relating to the Services to be performed hereunder and supersedes all previous agreements and understandings, oral and written, related thereto. 

8. Amendment and Modification. All changes, alterations, or variations of this Agreement shall be made in writing and signed by both Parties. 

9. Execution in Counterparts. This Agreement may be executed in any number of counterparts, each of which, when so executed and delivered, shall be deemed original, and such counterparts together shall constitute one instrument. Signatures may be transmitted by electronic transmission in portable document form (.pdf)

10. SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliate for marketing purposes.


We value your privacy, and we want to help make your experience with us Veteran Care Advisors as satisfying and safe as possible. We have established this Privacy Policy to explain how we receive, use, and share information you may provide in connection with your access to this website.


YOUR ACKNOWLEDGEMENT. The Site is intended for use only by individuals over the age of 18 who are accessing the Site from inside the United States. By using the Site or submitting any information to us, you acknowledge that you are over the age of 18, are in the United States, and that you consent to our use and sharing of information collected or submitted as described in this Privacy Policy. This Privacy Policy is incorporated into and is subject to the Site’s Terms of Use. By using the Site, you expressly consent to the terms of this Privacy Policy and the information handling practices described herein.


TYPES OF INFORMATION WE COLLECT. In connection with your use of this Site, we may collect both personally identifiable information (“PII”) and non-personally identifiable information (“Non-PII”). PII includes information such as your name, address, phone number, zip code, email address, and similar information. Non-PII is non-personally identifiable information and may include, for example, your IP address, browser type, domain names, access dates, and similar information. (PII and Non-PII will be collectively referred to as “Information”)

Collection of Information. We may collect information from you through your voluntary submission to receive offers from the Site or access to specific resources on the Site. We also may collect information from your browser when you use the Site, using a variety of methods. The information that we use with these automated methods may include, for example, your IP address, cookie information, a unique device or user ID, browser type, system type, the content and pages that you access on the Site, and the “referring URL” (i.e., the page from which you navigated to the Site). Websites visited before visiting the Site might place Information within the URL of your browser during a visit to that previous website. We may unintentionally collect that information as part of referring URL information. We may also use cookies on the Site to recognize you and to store references to you and session validators on your hard drive. We may use passively-collected information to administer, operate, and improve the Site and our other services and systems, and to provide services and content that are tailored to you. We may combine non-PII with PII.  If we directly combine any Non-PII with PII, we treat the combined information as PII under this Privacy Policy. Otherwise, we use information collected by passive means in aggregated or other non-personally identifiable forms.


Use AND SHARING of Information. We may use the information you provide to us for any purpose, including but not limited to: (1) to provide you with materials that you have requested, (2) to contact you for the potential purchase of insurance or other financial products, (3) to personalize our contact with you, (4) to operate, provide, improve, and maintain the Site, (5) developing new products and services, (6) to prevent abusive and fraudulent use of the Site, (7) to send you administrative messages, content, and other services and features in which we believe you may be interested; and for any other administrative and internal business purposes permitted by law. We may share your information with third parties that who assist us in operating our business and servicing our clients. We may also disclose Information if, in good faith, it is believed that doing so is required by a subpoena or other judicial or administrative order or otherwise required by law. Additionally, We may disclose Information if, in good faith, we deem it appropriate or necessary to prevent violation of the Site’s Terms of Use or our other agreements; take precautions against liability; protect our rights, property, or safety, or of any individual, or the general public; maintain and protect the security and integrity of our services or infrastructure; protect ourselves and our services from fraudulent, abusive, or unlawful uses; investigate and defend ourselves against third-party claims or allegations; or assist government enforcement agencies.

PERMISSION TO CONTACT YOU AND YOUR RIGHT TO OPT OUT OF FURTHER CONTACT. Your provision of information to us through the Website will be considered a grant of permission for us to contact you through any means provided (including but not limited to mail, phone, text message, fax, etc;). You have the right to opt-out of further promotional contact from us. If at any time you desire to be removed from an email mailing list, please send your request to info@VCAUS.com or at 1900 St. James Pl., Suite 400 Houston, TX 77056. It may take up to 10 days for us to process your request. Please be aware that this opt-out only applies to future messages and that we may still send you messages for administrative purposes as permitted by law.

PROTECTION OF YOUR INFORMATION. We maintain a variety of security measures to protect against the loss, misuse, and alteration of Information under our control. Although we make good faith efforts to maintain the security of such Information, we cannot guarantee that it will remain free from unauthorized access, use, disclosure, or alteration. Further, we cannot guarantee that our security measures will prevent unauthorized persons from accessing or obtaining this information. We assume no liability to you or any other party in relation to the unauthorized access, use, or alteration of any information provided to us.  If we become aware of a security breach, we may attempt to notify you electronically so that you can take appropriate protective steps. By using the Site or providing Information to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Site. If you believe that there has been a breach of the Site’s security, please contact us at 713-510-3387.

SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliate for marketing purposes.


Updates to This Privacy Policy. We may update or amend this Privacy Policy at any time. No prior notice of any update or amendment is required, and all updates or amendments are effective upon being posted. We encourage you to periodically review this Privacy Policy to stay informed about our collection, use, and disclosure of Information on the Site. Your continued use of the Site constitutes your agreement to this Privacy Policy and any updates.

Contacting US. If you have questions about this Privacy Policy, you may contact us at 713-510- 3387.